Frequently Asked Questions
Most frequent questions and answers
What is a blind box toy?
A blind box is a surprise toy box containing one random collectible item. You won’t know which character you get until you open it—perfect for collectors and surprise lovers!
How long does shipping take?
We process and ship orders within 10–15 days. You’ll receive a tracking number once your blind box order is on the way.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50, no code needed.
Can I choose the character inside the blind box?
No. All blind boxes are packed randomly by the manufacturer to keep the surprise element. That’s part of the fun!
What if I receive a damaged item?
Please contact us at [email protected] within 7 days of receiving your order. We’ll assist you with a replacement or refund if the item is defective or damaged.
Do you accept returns or exchanges?
Due to the nature of mystery toys, we do not accept returns or exchanges for opened items. However, if there’s an issue with your order, we’re happy to help!